|
At Faithwebsites, we take great pride in the level of service that we provide for our clientele. Unlike other companies, we provide unlimited support ticket / email customer service at no extra cost. By developing products that are extremely intuitive and easy to use, our customer service requests are very limited. However, when we do receive a service related email, we are able to respond to these needs within hours rather than days. With client feedback, customer service is the area where Faithwebsites has earned the highest marks. We are extremely proud of this record. If you need assistance with your Website or have a related question, please use the following contact methods.
Customer Service and Support:
- Online Documentation: support.faithwebsites.com
- Support Center Ticket System
- Preferred Method - Quickest Response
- Ticket system support every business day (closed weekends and all U.S. Holidays)
- Located in your Faithwebsites Administration site, lower left navigation under "Support Center"
- Email: support@faithwebsites.com (please use only if unable to log in to access your Support Center)
- Phone: 920.FWS(397).9119
- Live phone support hours vary
Billing Support:
- Support Center Ticket System (Preferred Method - Quickest Response; select "Billing" as category)
- Email: billing@faithwebsites.com
- Phone: 920.382.5559
Sales Support:
- To request information, click here
- Email: sales@faithwebsites.com
- Phone: 920.382.5078
|